Overview:
As part of the registration process on the Site, Earthly Joy Global may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.
Eligibility
Services of the Site would be available to only select geographies in India. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.
License & Site access
Earthly Joy Global grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Earthly Joy Global. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Earthly Joy Global. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of Earthly Joy Global and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site’s or Earthly Joy Global’s name or trademarks without the express written consent of Earthly Joy Global. Any unauthorized use terminates the permission or license granted by Earthly Joy Global.
Account & Registration Obligations
All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site.
Pricing
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery additional charges will be collected or refunded as the case may be at the time of the delivery of the order
License & Site access
Earthly Joy Global grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Earthly Joy Global. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Earthly Joy Global. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of Earthly Joy Global and its affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing the Site’s or Earthly Joy Global’s name or trademarks without the express written consent of Earthly Joy Global. Any unauthorized use terminates the permission or license granted by Earthly Joy Global.
Account & Registration Obligations
All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site.
Pricing
All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
You Agree and Confirm:
- That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Earthly Joy Global for redelivery shall be claimed from you.
- That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
- You will provide authentic and true information in all instances where such information is requested of you. Earthly Joy Global reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Earthly Joy Global has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
- That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
- That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
You may not use the Site for any of the following purposes:
- Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
- Gaining unauthorized access to other computer systems.
- Interfering with any other person’s use or enjoyment of the Site.
- Breaching any applicable laws.
- Interfering or disrupting networks or web sites connected to the Site.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Colours :
We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Modification of Terms & Conditions of Service
Earthly Joy Global may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Pune shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Earthly Joy Global and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Pune. The High Court of judicature at Pune alone shall have the jurisdiction and the Laws of India shall apply.
Reviews, Feedback, Submissions:
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain the property of Earthly Joy Global. Such disclosure, submission or offer of any Comments shall constitute an assignment to Earthly Joy Global of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments.
Thus, Earthly Joy Global owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Earthly Joy Global will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Earthly Joy Global is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.
Earthly Joy Global does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Earthly Joy Global the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Earthly Joy Global and its affiliates for all claims resulting from any Comments you submit. Earthly Joy Global and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Copyright & Trademark
Earthly Joy Global expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Earthly Joy Global or any third party’s intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Earthly Joy Global. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Earthly Joy Global. You may not modify, distribute or re-post anything on this website for any purpose.
The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Earthly Joy Global, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Earthly Joy Global, endorsement, sponsorship or recommendation of the third party, information, product or service.
Earthly Joy Global is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Earthly Joy Global or its licensees and suppliers and protected by Indian and international copyright laws .
The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, and/or other intellectual property owned, controlled or licensed by Earthly Joy Global, one of its affiliates or by third parties who have licensed their materials to Earthly Joy Global and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of Earthly Joy Global and is also protected by Indian and International copyright laws.
Objectionable Material
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, Earthly Joy Global and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
Indemnity
You agree to defend, indemnify and hold harmless Earthly Joy Global, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Earthly Joy Global or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
Termination
This User Agreement is effective unless and until terminated by either you or Earthly Joy Global. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. Earthly Joy Global may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site. Such termination will be without any liability to Earthly Joy Global. Upon any termination of the User Agreement by either you or Earthly Joy Global, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. Earthly Joy Global’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.
Cancelation and Refund policy for EARTHLY JOY GLOBAL PVT LTD.
Thanks for purchasing our products at EARTHLY JOY GLOBAL PVT LTD E-COMMERCE WEBSITE AND EARTHLY JOY GLOBAL PVT LTD has a user-friendly refund policy to provide a seamless and stress-free online shopping experience and we provide 100% returns and refunds for:
1. Products received in a damaged condition due to transit issues. If our products arrived damaged, rotten, or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.
1.1. Products that do not match the ones ordered.
2. Products cancelled by customer before receipt of email of confirmation of order.
3. For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchases.
4. If anything is unclear or you have more questions, feel free to contact our customer support team on customercare@earthlyjoy.in and we will be happy to serve you.
5. Please refer to: Terms & Conditions
6. For any of the issues listed above, you must request a return within 48 hours of delivery, by sending an email to customercare@earthlyjoy.in with an image of the damaged/expired product.
7. Please also mention your order number in the email.
8. When the return is received by EARTHLY JOY GLOBAL PVT LTD, it will be checked and verified for the claimed damages. On acceptance of the complaint, we will refund the value of the product by account payee only.
9. *Please note that Conditions apply.
9.1. For orders that are not acceptable, EARTHLY JOY GLOBAL PVT LTD reserves the right, to refuse or cancel any order. This can be due to:
a. Unavailability of product
b. Inaccurate pricing listed on website
c. Any other reason, due to market conditions
9.2. If an order is cancelled after your payment is accepted, the full amount will be refunded.
9.3. You will get a refund in your bank account within 15 days.
9.4. Orders placed online can be cancelled only before shipping of the order.
9.5. Orders already shipped cannot be cancelled. No refunds will be made on such orders unless the product is damaged or if a wrong product has been delivered.
9.6. In such cases, send an email to customercare@earthlyjoy.in and also call on our customer care number.
9.7. Customers will be bound by our cancellation policy and shall not hold EARTHLY JOY GLOBAL PVT LTD liable for any losses incurred because of cancellation or return of the order.
9.8. If the products are shipped back by the customer, a fixed delivery amount of Rs.100/- will be added in the refund on receipt and verification of the returned items.
10. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in.
11. If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Amazon through Amazon.in Home Services. Subject to Amazon.in Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.
12. Return will be processed only if:
12.1. it is determined that the product was not damaged while in your possession;
12.2. the product is not different from what was shipped to you;
12.3. the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
13. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Amazon shall not be liable in any manner for any misuse or usage of such information.
14. Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
15. Products marked as “non-returnable” on the product detail page cannot be returned.
16. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
17. To know about the Return window for Amazon Business orders, please visit here.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.
GROCERY
Non Returnable
This item is non-returnable due to consumable nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
AMAZON PANTRY
Non Returnable
This item is non-returnable due to consumable/hygiene/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Shipping
What is the cost of shipping?
For all orders above Rs. 1200, shipping is done free of cost. A shipping charge of Rs. 149 is applicable to all orders under Rs. 1200. For all international orders from outside India, orders under INR 7,000 (~ USD 100) are charged INR 700 (~ USD 10); orders under INR 21,000 (approx. USD 300) are charged INR 1400 (approx. USD 20) and orders above INR 21,000 are shipped free.
How long will it take for the order to reach me?
Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 2-4 days for domestic orders and 5-7 days for international orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@nykaafashion.com and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
Returns, Refunds, Cancellations and Exchanges
What is the return policy on Nykaa Fashion?
Most of our products are eligible for return and refund for domestic orders. There are some items that are Made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page. Please note that international orders are not eligible for returns or exchanges.
If the product is eligible for return, you may write to us at support@nykaafashion.com within 7 days of delivery to request return and refund. Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for return only can be returned.
How are returns processed?
Once you request to return a product via email or phone, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Can I cancel my order?
You can cancel your order within 24 hours of order. Please email us at support@nykaafashion to request a cancellation. You will not be able to cancel the order by yourself on the website.
**Nykaa Fashion reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 5 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.
My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request for a size exchange with the customer service team within 7 days of receiving the product. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you for any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.
International Shipping and Returns
Which countries does Nykaa Fashion ship to?
Nykaa Fashion ships to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, Afghanistan and South Africa.
What are the international shipping costs and duties?
For all international orders from outside India, orders under INR 7,000 (~ USD 100) are charged INR 700 (~ USD 10); orders under INR 21,000 (~ USD 300) are charged INR 1400 (~ USD 20) and orders above INR 21,000 are shipped free.
Please note that custom duties and taxes will be charged at the time of delivery based on actual duties charged by your country of delivery address.
Can I return, exchange or cancel an international order?
You can cancel your order within 24 hours of order. Please note that international orders are not eligible for returns or exchanges. To cancel your order please email us on support@nykaafashion.com
How long will it take for my order to reach me?
From the time of shipping – it will take about 7-10 days for your international order to reach you.
What payment methods does Nykaa Fashion allow for international shipping?
You can use all international credit cards to make the payment for your international shipping orders.
